At the heart of the FACE2FACE community is you – our customer.
Our promise is to ensure our service levels go above and beyond your expectations.
Our promise:
Fast shipping
We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.
Fast response
We will answer your query within 1 business day
Free returns
We offer free global returns and pick-up service
Round the clock support
We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, and ensuring you are updated every step of the way.