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FACE2FACE CUSTOMER PROMISE

 

At the heart of the FACE2FACE community is you – our customer.

Our promise is to ensure our service levels go above and beyond your expectations.

 

Our promise:

 

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

 

 

Fast response

We will answer your query within 1 business day

 

 

Free returns

We offer free global returns and pick-up service

 

 

Round the clock support

We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, and ensuring you are updated every step of the way.